FAQ


What desserts are available at Frost Bake Shop

All of the 9" layer cakes, cupcakes, cheesecakes, pies, cookies and boxed desserts shown on the website menu are available everyday at Frost Bake Shop.  While we usually don't run our of most items, you should call ahead (901-682-4545) to check availability if you must have a particular item.

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How can I order my wedding or party cake?

Customer service is very important to us.  In addition to offering the best tasting cakes and desserts available, we want your cake to look exactly the way you want it to look. To help us ensure your satisfaction, we believe that communication is key, and this is best done in person and not through email.

To setup a wedding cake tasting call 901-652-8815. To order party cakes, please visit the Frost location you wish to pick up your dessert.  

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How far in advance do I need to order my cake?

We do book up fast, so we suggest that you place & pay for your order a minimum two weeks (14 days) in advance.  If space is available, we can fill customized orders in as little as 5 days.Our 9" layer cakes, with no extra decoration, are always available and can be picked up at Frost during our normal business hours.

Custom Cakes:

 

  1. All custom orders must be paid in full before they are put on our calendar to be made.  Payment for an order constitutes agreement of all written details in the order form.   We DO NOT take deposits or partial payments.
  2. All quotes need to be paid in full 14 days in advance to guarantee availability.
  3. Anyone requesting a custom due in less than 14 days will need to provide payment in full within 24 hours.  After that,we can not guarantee that we will have availability.
  4. If you miss your “pay by” date or request a cake due in less than 14 days, we can NOT guarantee we will have availability to make your cake.
  5. No changes or cancellations within 7 days of pickup.  Cancellations more than 7 days before the pickup date will be charged a $20 service fee.
  6. Transportation – please place your cake on a large, flat, air conditioned surface.  Vans or SUV’s are best.  Please refer to our transportation agreement, which is included in your custom order paperwork (page 3).
  7. In order to fully guarantee you will receive the cake you wish, we accept orders up to 12 months in advance.

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When do I pay for my cake?

Wedding cakes: We require a 50% deposit with the order to guarantee the date; the balance is due 30 days before delivery. (Please see the FAQ about our refund policy.)

Party cakes: Payment in full is due at least 14 business days before the pickup date. Certain flavors, sizes and carved cakes must be ordered and paid for at least 14 business days before pickup.

For wedding cakes we accept credit cards, checks and cash. For all other specialty cakes we accept credit cards and cash. Payment can be made over the phone by giving us the required credit card information.

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What is your refund policy for wedding cake deposits?

Frost Bakeshop has the most lenient refund policy in the wedding industry. Basically, if we haven't done any work on your wedding cake you get your money back (minus a $50 administrative fee). Since most cakes are made only a few days before the actual event there is no risk to you no matter how far in advance you give us a deposit. Our refund policy is clearly stated on the paperwork you receive the day you order your wedding cake.

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Do you have same day cakes available?

Our 9" layer cakes are always available. We can also write a message on top of our 9" cakes while you wait, for no extra charge.

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What cake flavors do you offer?

Banana: Almost a pound of bananas in each cake, with chopped walnuts and our smooth cream-cheese frosting. No other banana cake compares.

Caramel: A moist yellow cake frosted with buttery caramel frosting.

Carrot: This cake is loaded with carrots for incredible moistness and has chopped raisins and walnuts. Finished with cream cheese frosting. This is a very heavy, rich and spicy cake you are sure to enjoy.

Chocolate: We should call this double Dutch chocolate. The cake is made with extra dark Dutch cocoa, while the frosting is made with a medium Dutch cocoa. Your taste buds will sing from the first bite!

Coconut: A moist yellow coconut batter and coconut cream on the layers make this cake an unrivaled taste sensation. Vanilla frosting covers the top and sides and the whole is than covered with Angel Flake coconut.

Lemon (seasonal): Fresh lemon zest in the cake batter and frosting, and fresh lemon juice on the cake layers make this a lemon cake without equal.

Pumpkin (seasonal): Rich, flavorful and drop dead delicious. The taste of pumpkin pie in a cake! Cream cheese frosting adds just the right amount of sweetness. Although only available October through December, we get requests for this cake year round.

Red Velvet: This traditional red velvet cake is made with a touch of Dutch process cocoa and topped with our creamy vanilla frosting.

Strawberry: The secret to this cake is the strawberries. A pound of strawberries in each cake with strawberry filling in the middle. Top with our signature strawberry frosting and you have the best Strawberry Cake in the Mid-South.

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What cake fillings do you offer?

Our fillings for wedding cakes include, but are not limited to, strawberry, raspberry, blueberry, lemon, and Bavarian cream.

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What is fondant icing?

Rolled fondant or fondant icing, is commonly used to decorate wedding cakes and other specialty cakes. It includes gelatin (or agar in vegetarian recipes) and food-grade glycerine, which keep the sugar pliable and creates a dough-like consistency. "Homemade" fondant is usually made using powdered sugar and melted marshmallows. Rolled fondant is rolled out like a pie crust and used to cover the cake. It is applied over one or more coatings of frosting and gives a cake a very smooth finished look.

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Can I taste the cakes and do I need an appointment?

Yes, for weddings only. We encourage you to make an appointment to taste our cakes. When you make an appointment we will ask which of our cakes you want to taste. Tastings are limited to four flavors.  All Tastings are held at our Bartlett facility at 7876 Stage Hills Blvd, Suite 107, Bartlett, TN 38133. Please do not go to our retail store in Laurelwood Shopping Center for your Tasting appointment.   For other events you can purchase cupcakes in our store to taste flavors.

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Can I bring in or email a photo for Frost Bake Shop to recreate my perfect cake?

Yes, photos are very useful. They help us to understand how to create the cake you are imagining. Remember, if you can dream it we can make it!  Some questions we will ask you – Your contact name, phone number, email address, the date of event & pick up date, number of servings needed, a picture for inspiration, and other design information.

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Do you do custom cake or cupcake designs?

Yes, we specialize in custom designs so each cake is unique. Design pricing varies greatly depending upon the number of servings and the complexity of the cake design. Please visit us in the store and we will be happy to provide a quote.

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Do you deliver?

We do deliver custom cakes with a $50 delivery fee within the greater Memphis area.  If outside Memphis, then the delivery fee is based on mileage outside of Memphis. 

We do not make deliveries of our standard desserts.  However, customers can make arrangements with Blue Sky Couriers to have deliveries made. Courier delivery fees vary depending upon the distance from the bakery.

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What is your Bartlett facility?

  

Our facility is Bartlett is our production facility. All of our cakes and other products are baked in this facility.  We also hold wedding tastings and all of our classes at this location.  Please call us if you would like a tour of this facility.  No retail sales are available in Bartlett.

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Can I pick up cakes in Bartlett?

No. All cakes must be picked up at the Frost Bake Shop retail store where you ordered the cake. We do, however, invite customers to visit and tour our facility in Bartlett.

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Do you use high-fructose corn syrup (HFCS)?

No. We only use granulated sugar in our cakes, frostings, and fillings. Even our pecan pie is made without corn syrup.

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Store Hours

  • Monday - Thursday
    10am - 7pm
  • Friday - Saturday
    10am - 9pm
  • Sunday
    11am - 4pm

Yelp Review

“The Coconut Cake was very coconuty and sweet. Yummy. The Banana Nut Cake tasted like a sweeter version of Banana Nut Bread. It still has the denseness and earthiness to it, which I liked.”


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