Custom Order Guidelines
Schedule an appointment so that time is reserved just for you.
Pricing: Pricing for custom desserts are unique to each order. We can give you an estimate on what your specific custom will cost (in person) during a consultation. We are unable to quote prices over the phone. Custom pricing is based on two factors:
- Number of Servings
- Complexity of the design
Pricing can range anywhere from $70 - $1000! Average pricing for customized desserts are $4-$6 per serving. Please remember that these are edible works of art where decorators spend many hours ensuring that your order is a masterpiece.
Flavors: We offer our custom cakes in Strawberry, Chocolate, & Vanilla. We are able to do custom cakes with most other flavors on our menu, as long as the order is placed 2 full weeks in advance.
What to bring: Please be prepared to answer these questions and bring these things to your consultation:
- Contact Information – Name, Contact Phone Number, Email
- Date of Event or Date the cake is being served
- Number of Servings
- What type of custom you prefer – Cake, Cupcakes, Cookies
- Photo(s) for inspiration
- Non-edible items you would like included
All custom orders must be paid in full before they are put on our calendar to be made. Payment for an order constitutes agreement of all written details in the order form. We DO NOT take deposits or partial payments.
- All quotes need to be paid in full 14 days in advance to guarantee availability.
- Anyone requesting a custom due in less than 14 days will need to provide payment in full within 24 hours. After that, we can not guarantee that we will have availability.
- If you miss your “pay by” date or request a cake due in less than 14 days, we can NOT guarantee we will have availability to make your cake.
- No changes or cancellations within 7 days of pickup. Cancellations more than 7 days before the pickup date will be charged a $20 service fee.
- Transportation – please place your cake on a large, flat, air conditioned surface. Vans or SUV’s are best. Please refer to our transportation agreement, which is included in your custom order paperwork (page 3).
- In order to fully guarantee you will receive the cake you wish, we accept orders up to 12 months in advance.
We look forward helping you create an edible work of art that tastes as good as it looks!